TACIT

Accelerating Case Intelligence

Case Insights & Text Analysis

Coming Soon

Overview

TACIT® – Text Analysis for Case Intelligence – enables text-based decision-making at scale, transforming the management of unstructured text within disputed legal cases, electronic medical records, and customer claims documentation. It accelerates decisions, enhances decision accuracy, and improves process efficiency—delivering faster, more reliable outcomes while empowering workers, reducing workloads, and building customer trust.

TACIT works by extracting and summarizing key facts from diverse sources such as PDFs, emails, and images, using advanced AI and OCR technology to predict outcomes and deliver tailored insights with confidence. Human-machine collaboration ensures trust, while industry-specific adaptability meets unique operational needs.

Powered by Generative AI, Large Language Models (LLMs), and Machine Learning, TACIT delivers precise, reliable, and efficient outcomes across diverse industry applications, including healthcare, government, and financial services.

Accelerates
Case Decisions

Improves
Process Efficiency

Enhances
Decision Accuracy

Indicative Use Cases for TACIT

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Case Intelligence

Industry: Public Sector
Function: Case Management


Transform how government agencies handle immigration, veteran disability, and tax cases. Leverage AI to provide compliant, transparent, and timely resolutions.

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Tissue Screening

Industry: Healthcare
Function: Medical Operations

Revolutionize human tissue screening by identifying quality markers in unstructured data, aiding in swift, safe, and informed decisions for donor suitability.

Case Research & Analysis

Industry: Cross-Industry
Function: Legal


Analyze case documents and legal precedents to support case preparation, risk assessment, generating nuanced insights and compliance within legal workflows.

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Claims Processing

Industry: Insurance
Function: Claims Management


Accelerate insurance claims by analysing reports and policy documents to reduce processing time, minimise errors, and ensure data-backed, transparent outcomes

How does TACIT work?

  • Extract & Summarize Case Facts: Extract, pre-process and create machine readable text from case documents (e.g., PDFs), emails, images, chats etc. using OCR. Distill the essential facts in the text using fine tuned LLMs.
  • Unlock Textual Insights & Train ML Models: Use fine tuned Generative AI to unlock insights in archived case text to train text classification ML models. .
  • Predict & Score Dispositions: Use trained ML models to predict case decisions with appropriate confidence scores.
  • Human Machine Symbiosis: Case workers act as humans-in-the-loop to augment & complement performance of case models
  • Support Dispositions: Use fine tuned LLMs to generate nuanced arguments in support of case dispositions. Mine for top case precedents using semantic similarity search (based on vector distances).


TACIT Features

Case Insights & Text Analysis

01
Predictive Case Intelligence at Core

Unlike conventional systems focused on simple data extraction, TACIT uses advanced AI to semantically analyze structured and unstructured case data. It ensures accurate predictions, identifies similar cases, and supports compliant decisions using historical records and policies.

02
Beyond Just Insights: Actionable Case Intelligence

TACIT goes beyond information retrieval, transforming it into actionable intelligence. With intuitive interfaces, workflows, and prompt engineering, it enables seamless human-machine collaboration, helping users predict outcomes, justify recommendations, and uncover patterns, revolutionizing case management with context-rich decisions.

03
Tailored Case Understanding through Customizable LLMs

TACIT offers customizable workflows, templates, and fine-tuned Large Language Models (LLMs) to align with your business rules and domain-specific needs. This flexibility delivers context-aware models, ensuring accurate, industry-specific insights for informed decision-making.

04
RAG Integration for Semantic Precision

TACIT combines Retrieval-Augmented Generation (RAG) and advanced prompt engineering to deliver precise semantic insights. This powerful combination enhances case understanding, providing tailored recommendations, case justifications, and semantic matching to achieve optimal outcomes.

05
Enterprise-Ready Scalability and Security

Built on hyperscale cloud infrastructure, TACIT ensures secure, scalable, and seamless integration into your existing data environment. Leveraging open standards and open-source foundations, TACIT aligns with enterprise IT investments and supports robust, future-ready deployment for case intelligence at scale.


Pre-Built TACIT Framework

Customizable & Reusable Technology Components

The TACIT Framework offers modular, flexible components built on open-source technology, allowing you to seamlessly reuse and integrate user, middleware, models and data, and infrastructure layers into your enterprise cloud or on-prem systems.

User Layer

  • Human-Machine Web Interface – e.g., Web (React)
  • Customizable Workflows and Templates – e.g., Case Intelligence

Models & Data Layer

  • LLMs – e.g. Fine Tuning LLM (OpenAI)
  • Predictive Analytics, – e.g., Text Classifications (Scikit-learn NLP)
  • Generative AI – e.g., Fine Tuned Justification (OpenAI)
  • Plug-and-Play Configurability – e.g., Model Experimentation & MLOps (mlFlow)
  • Semantic Search – e.g., Vector Distances (FAISS)

Middleware Layer

  • Prompt Engineering – e.g., Prompt Libraries
  • Text Processing – e.g., OCR (PaddleOCR)
  • Microservices – e.g., APIs (Istio)

Infrastructure Layer

  • Open Standards, and Open-Source – e.g., Containerization & Orchestration (Kubernetes) 
  • Hyperscale Cloud Technology – e.g., Machine Learning (Azure ML, AWS Sagemaker)

TACIT is your gateway to intelligent case management, where AI-driven insights and predictive models power faster, more informed decisions.

TACIT is your gateway to intelligent case management, where AI-driven insights and predictive models power faster, more informed decisions.